E.ON Energie

Where should I go when I have problems/ questions concerning the use of electricity?

Contact the Customer Care Centre or call the Call Center of E.ON Moldova Furnizare from Monday to Friday, between 7 am to 9 pm, by dialling 0801000939 (only in the Romtelecom network) or 0235305555 (in any other network).

Who should I address if the light is interrupted?

Call the Fault Unit by dialling 929.

Where can you pay the electricity invoice?

• The cash centres of EON Moldova Furnizare
• BRD Groupe Societe Generale and ING Bank
• The Romanian Postal Offices
• The CEC offices
• Other banks*

Where can you get information related to unpaid invoice?

Contact the Call Center of E.ON Moldova Furnizare, by dialling 0801000939 (in the Romtelecom network) and 0235305555 (in other networks) or the Customer Care Centre.

How long is the supply contract valid?

Permanently or for a period agreed upon by the parties.

When can the supply contract be terminated?

You can terminate the supply contract anytime with a prior notification of 7 days if you are a captive customer and 30 days if you are an eligible customer, respectively.

The supplier is entitled to terminate the contract in case of fraud consumption, repeated non-payment of invoices or in cases provisioned in the legislation in force.

How can you find out the average of my electricity consumption?

Check the invoices you have already paid or ask for information from our agents in the cash desks, Customer Care Centre or the Call Center of E.ON.Moldova Furnizare.

What do I do if I do not receive the invoice via post?

Address our Customer Care Centres or call the Call Center by dialling 0801000939 (in the Romtelecom network) and 0235305555 (in other networks). If the invoice has been issued, you can pay it at the cash desks of E.ON Moldova Furnizare.

If you wish to get a copy of the invoice, you can go to the Customer Care Centre and then, based on the invoice, you can make the payment via the channel you choose.

After regularisation, what happens with the money paid in advance?

The amount paid in advance may be returned upon the request of the customer or may be used for the settlement (total or partial) of the next invoice.

In case I receive the invoice late, do I have to pay late payment interest?

For 45 days after the issuance of the invoice, late payment interest is not charged.

How are the date and the time for meter index reading set up?

The meter index reading requires that the customer is present only if there is no direct access to the meter.

What should I do if my meter is broken?

Submit an application for meter check-up to the Customer Care Centre.

What should I do if I leave the town for a longer period of time or I leave for a country abroad?

You have to go to the Customer Care Centre in order to be given information about the way billing is carried out.

What happens if the electricity invoice is not paid for during the due period?

• If the invoice is paid for within 30 days after the due date, no late payment interest shall be charged. Beginning with the 31st day after the due date, late payment interest shall be calculated for the whole period, beginning with the first day after the due date.
• 45 days after the due date, the electricity supply shall be interrupted. The restoration of the electricity supply shall be carried out within maximum two working days immediately after the full payment of the invoice, the due late payment interests and the expenses determined by the interruption and restoration of supply.
• In case within 60 days after the interruption of the electricity supply the full payment of the invoice and due late payment interests has not been made, the supplier is entitled to terminate the electricity supply contract and all the due amounts shall be recovered according to the legal provisions in force