Customer care centres
Information about the services you can benefit from by contacting the Customer Care Centres of E.ON Moldova Furnizare
General information
The Customer Care Centres were founded to rapidly and efficiently solve all requests related to the electricity supply service.
SThe services you can benefit from in case you address our Customer Care Centres are as follows:
We offer you information about:
- Electricity supply contract for household customers
- Documents required for the conclusion of the contract and of the consumption agreement;
- The possibility of temporary interruption of electricity supply;
- Contract termination initiated by the customer;
- Contract termination initiated by the supplier (in case of non-payment).
- Electricity tariffs — tariffs in force and the possibility of changing the tariff.
- Invoices
- Explanations related to the content of the invoice and the way the electricity consumption is calculated;
- Explanations related to due invoices;
- Methods of payment.
- Radio – TV fees
- Tariffs in force;
- Requirements for exemption from the payment of radio – TV fees.
- Status of electricity feeding in the consumption place
- Interruptions for electricity non-payment;
- Interruptions for electricity fraud consumption;
- Interruptions for planned works in the network.
- Tariffs for service providing — tariffs for meter replacement, connection/ disconnection, meter checking, change of the meter location, etc.
- Site permit — documents required for the attainment of the site permit.
- Technical connection permits
- Documents required for the issuance of the technical connection permit;
- Companies accepted by ANRE for the execution of works in electrical installations.
We take over notifications and complaints related to:
- interruption of the electricity supply;
- contractual relations;
- fraud consumption cases;
- damage of household appliances in the customer’s installations (indemnities for damage occurred due to the network operator’s fault);
- meter operation;
- the conduct of the E.ON Moldova Furnizare personnel;
- other
Locations
Bacău
Bacău
Common centre with E.ON Gaz Romania
Address: str. Stefan cel Mare nr. 22, Bacău
Working hours: 9.00—17.00
Bacău Exterior (rural)
Address: str. Coşbuc nr. 2, Buhuşi
Working hours: 8.00—16.00
Oneşti
Common centre with E.ON Gaz Romania
Address: str. Cireşoaia nr. 22, Oneşti
Working hours: 9.00—17.00
Oneşti
Address: str. Moldovei nr. 20, Comăneşti
Working hours: 8.00—16.00
Neamţ
Piatra Neamţ
Common centre with E.ON Gaz Romania
Address: str. Al. Russo nr. 12, Piatra Neamţ
Working hours: 9.00—17.00
Roman
Common centre with E.ON Gaz Romania
Address: str. Alba Iulia nr. 12, Roman
Working hours: 9.00—17.00
Tg. Neamţ
Address: str. Aleea Eternităţii nr.6, Tg. Neamţ
Working hours: 8.00—16.00
Vaslui
Vaslui
Address: str. Toma Caragiu nr. 7, Vaslui
Working hours: 9.00—17.00
Bârlad
Address: str. Republicii nr. 165, Bârlad
Working hours: 9.00—17.00
Huşi
Address: str. N. Cisman nr.8, Huşi
Working hours: 9.00—17.00
Iaşi
Iaşi
Common centre with E.ON Gaz Romania
Address: str. Aghata Bîrsescu nr. 4 bis, Iaşi
Working hours: 9.00—17.00
Iaşi Exterior (rural)
Address: str. Al. cel Bun nr. 22, Iaşi
Working hours: 9.00—17.00
Tg. Frumos
Address: str. Bogdan Vodă nr. 3, Tg. Frumos
Working hours: 9.00—17.00
Paşcani
Address: str. Stadion nr. 2, Paşcani
Working hours: 9.00—17.00
Suceava
Suceava
Common centre with E.ON Gaz Romania
Address: str. Ştefan cel Mare nr. 24, Suceava
Working hours: 9.00—17.00
Fălticeni
Address: str. Unirii nr. 6, Fălticeni
Working hours: 8.00—16.00
Gura Humorului
Address: str. Piaţa Revoluţiei nr. 18, Gura Humorului
Working hours: 9.00—17.00
Vatra Dornei
Address: str. Dornelor nr. 1, Vatra Dornei
Working hours: 9.00—14.00
Rădăuţi
Address: str. Ştefan cel Mare nr. 72, Rădăuţi
Working hours: 8.00—16.00
Botoşani
Botoşani
Address: Cl. Naţională nr. 36, Botoşani
Working hours: 9.00—17.00
Dorohoi
Address: str. Dumitru Furtună nr. 1, Dorohoi
Working hours: 9.00—17.00
Truşeşti
Address: str. Uzinei FN, Truşeşti
Working hours: 8.00—16.45
