E.ON Energie

The Customer Care Centres were founded to rapidly and efficiently solve all requests related to the electricity supply service.

The services you can benefit from in case you address our Customer Care Centres are as follows:

We offer you information about:

• Electricity supply contract for household customers
  • Documents required for the conclusion of the contract and of the consumption agreement;
  • The possibility of temporary interruption of electricity supply;
  • Contract termination initiated by the customer;
  • Contract termination initiated by the supplier (in case of non-payment).
• Electricity tariffs — tariffs in force and the possibility of changing the tariff.
• Invoices
  • Explanations related to the content of the invoice and the way the electricity consumption is calculated;
  • Explanations related to due invoices;
  • Methods of payment.
• Radio – TV fees
  • Tariffs in force;
  • Requirements for exemption from the payment of radio – TV fees.
• Status of electricity feeding in the consumption place
  • Interruptions for electricity non-payment;
  • Interruptions for electricity fraud consumption;
  • Interruptions for planned works in the network.
• Tariffs for service providing — tariffs for meter replacement, connection/ disconnection, meter checking, change of the meter location, etc.
• Site permit — documents required for the attainment of the site permit.
• Technical connection permits
  • Documents required for the issuance of the technical connection permit;
  • Companies accepted by ANRE for the execution of works in electrical installations.

We take over notifications and complaints related to:

• interruption of the electricity supply;
• contractual relations;
• fraud consumption cases;
• damage of household appliances in the customer’s installations (indemnities for damage occurred due to the network operator’s fault);
• meter operation;
• the conduct of the E.ON Energie România personnel;
• other